Frequently Asked Questions

• Verify if valid HSN code is maintained (check for the HSN code from E-invoice portal, HSN should exactly match with E-invoice portal HSN code)
  Path: https://einvoice1.gst.gov.in/Others/MasterCodes -> Select HSN code ->Select HSN chapter (HSN series)
• HSN code may be missing/Incorrect – Update HSN code against material in SAP material master

Maintain the Supplier Address in Plant Master in SAP for Billing and Business place or Plant address in SAP for Direct FI Transactions and then refresh the OptiE-Invoice Cockpit screen.

Check for the below options:

• The invoice maybe a cancelled invoice
• The configuration for that type of invoice might not be done yet.
  Path: OptiE-Invoice cockpit -> Goto menu -> User config -> Sales -> OptiE-invoice: Maintain Sales Document Types/ Finance à OptiE-invoice: Maintain FI Document Types
• The IRN for the invoice maybe already generated
  Path: OptiE-Invoice cockpit ->(Give Date Range) -> More Button -> E-Invoice Status Report
• The customer tax classification maybe wrongly maintained
  Path: OptiE-Invoice cockpit -> Goto menu -> User config -> Common Config -> OptiE-invoice: Maintain Customer Tax Classification
• The selection screen criteria may be wrongly entered
• The document accounting is not released
• Clear user name in cockpit selection screen
• GSTIN not maintained/invalid GSTIN format
• Seller and buyer belongs to the same GSTIN

Please download the latest QR code scanner app from the IRP portal (https://einvoice1.gst.gov.in/Others/QRCodeVerifyApp) and also please scan the QR code after downloading the PDF of the print.

Add the company code business place configuration in IRP attributes, provide GSTIN number, API username, and password. Please reach out to OptiE-Invoice support team to maintain the configurations in OptiE-Invoice module.

Path: OptiE-Invoice cockpit -> Go to menu à Technical config ->OptiE-Invoice: IRP Integration Configurations -> Optie-Invoice: Maintain IRP Attributes

When the buyer fails to file returns for 2 consecutive months, the portal will block GSTIN. Until buyer files return GSTIN will be blocked. Later GSTIN will become active in GST portal, however it may require some time to sync GSTIN from E-invoice portal(https://einvoice1.gst.gov.in/Others/TaxpayerSearch)

Check whether the GSTIN number is active or a valid one online.

If the GSTIN number is invalid, replace the Customer Master with the Customer GSTIN no. and refresh the OptiE-Invoice cockpit screen. So, you can use the same document for IRN generation.

Correct the GSTIN number in the customer master.

The tax code and condition type may not be configured.

Check the billing document, whether the document is having a GST amount, and if the document has a GST amount, then check the master data, if the condition type and tax code are maintained for the document.

View the JSON for this document.

To view the JSON follow the below steps.

• • Click on the document and from the menu bar click on utilities
  • Then click on view json data.
    

Here you can see that the gstrt is blank, which means that the taxcode/condition type isn’t configured. So, we need to configure that particular taxcode and condition type.

Pin code not belongs to the state – Pin code state code and GSTIN state code should match. In differ cases, update the correct pin code in the customer master
Pin code validation with portal->https://einvoice1.gst.gov.in/Others/PincodeSearch.

Verify the Address master of the Customer and check for the region and pin code, because for IRP GSTIN no. first 2 digits, State code and Pin code should match.

To view the state code mapping. Follow the below steps.

• • Click on Goto in the menu bar and select user config.

    

  • Select OptiE-invoice: Maintain IRP State Code Mapping under the common configuration
    .
    
  • Invalid pin code (validation from portal https://einvoice1.gst.gov.in/Others/PincodeSearch)

For inter-state transactions, CGST and SGST amounts are not applicable. Only IGST is applicable

IRN is not allowed when Supplier and recipient GSTIN are same, it should be different.

If any details of supplier/ buyer are missing or invalid data format. Such as missing pin code, space, state code, special characters in the fields from where the data is transported

While generating E-way bill along with E-invoice distance is mandatory.

https://einvoice1.gst.gov.in/Others/GetPinCodeDistance

The material description should be more than 3 characters.

Maintain the pin code correctly in SAP or check in the IRP portal if the pin code is listed using the search option.

The cancelled invoices will not be shown, but if there is a credit/debit done for the cancelled document, that will be listed with the reference number

Check the JSON for this particular document.

To view the JSON follow the below steps.

• • Click on the document and from the menu bar click on utilities.
  • Then click on view json data.

Here you can view and see if there is any missing data.

At times we see that the Govt API does not return a suitable error message.

Mostly we see that the error in those cases is that the address is not maintained correctly.

Please check JSON - the value of LOC field (City) or pin code or state code might be missing.

Example screenshots of reasons for errors.

Verify the Address master of the Customer and check for the region and Pin code, because for IRP GSTIN no. first 2 digits, State code, and Pin code should match.

Path: OptiE-Invoice Cockpit -> Goto Menu -> User Config -> Common Configuration -> OptiE-invoice: Maintain IRP State Code Mapping

To view the state code mapping. Follow the below steps.

• Click on Goto in the menu bar and select user config.

Select OptiE-invoice: Maintain IRP State Code Mapping under the common configuration.

Try authentication again from E-invoice.

For authentication, please follow the below steps

Path: OptiE-Invoice Cockpit -> E-Invoice -> E-Inv Authentication

Select the Company code and business place from the search help.

Press Enter.

Click on Excellon Authentication.

Click on E-invoice Authentication.

If the authentication fails, we need to check the username and password configured for that business place and company code.

Check if the Unit is maintained in the UQC mapping.

Path: OptiE-Invoice Cockpit -> Goto Menu -> User Config -> from the menu bar and click on user config -> Common Configuration -> OptiE-invoice: Maintain IRP UQC Mapping.

Select OptiE-invoice: Maintain IRP UQC Mapping under the common configuration.

Add in the UQC mapping if that unit isn’t mapped here.

The documents that are created from the current date up to the no of days given.
Eg: If the current date is 20.01.2020 and no of days given is 15, then data from 05.01.2020 to 20.01.2020 will be listed.

Based on the configuration of Tax code, condition type and duty type and company code, values of tax will be picked

Yes, there is a button ‘Full Page On/Off’ at the top near to ‘Refresh’ button. Or, full page view can be assessed through the combination keys ‘Shift + F6’.

Select the document and click the button “Item View” to view the item details in the cockpit.

A configuration is provided to select and deselect FI and Sales data. Based on the configuration, data can be segregated and displayed in the cockpit

Govt. has provided the list of state codes which will be accepted by the portal. Through state code configuration in Opti-EINV, the accepted state codes will be mapped with the corresponding SAP state codes.

Govt. has provided the list of UoM which will be accepted by the portal. Through UoM configuration in Opti-EINV, the accepted UoM will be mapped with the corresponding SAP state codes.